Privacy Policy

Our Commitment to Your Privacy

At Lark, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are committed to handling your data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: January 27, 2026

Information We Collect

Information You Provide

When you contact us or use our services, we may collect the following information:

• Contact Information: Your name, email address, phone number, and postal address
• Service Information: Details about your cleaning requirements, property information, and service preferences
• Communication Records: Correspondence with us through email, phone, or contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
• Cookie Data: Information stored through cookies and similar technologies (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide the services you request
• Legitimate Interests: To improve our services, ensure security, and maintain business operations
• Consent: For marketing communications and certain cookie usage (where required)
• Legal Obligations: To comply with applicable laws and regulations

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the cleaning services you request
• To communicate with you about appointments, services, and inquiries
• To process payments and maintain financial records
• To improve our website, services, and customer experience
• To analyze website usage and performance through analytics
• To send you relevant information about our services (with your consent)
• To ensure the security and integrity of our systems
• To comply with legal obligations and protect our legal rights

How We Share Your Information

We do not sell your personal information. We may share your data with the following parties under specific circumstances:

• Service Providers: Third-party vendors who assist with website hosting, analytics, payment processing, and other business operations
• Analytics Providers: Services like Google Analytics to help us understand website usage
• Legal Authorities: When required by law, legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data transmission using SSL/TLS protocols
• Secure storage of personal data with access controls
• Regular security assessments and monitoring
• Limited access to personal data on a need-to-know basis
• Procedures for responding to data breaches in accordance with legal requirements

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

How Long We Keep Your Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Service-related data is kept for the duration of our business relationship plus any legally required retention period
• Financial records are retained for seven years in accordance with UK tax law
• Marketing consent records are kept until you withdraw consent or we no longer have a legitimate reason to retain them
• Anonymized analytics data may be retained indefinitely for statistical purposes

Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request your data in a machine-readable format
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month.

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact the ICO at ico.org.uk or call 0303 123 1113.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: