Terms of Service

These Terms of Service govern your use of our website and services. By accessing our website or engaging with our cleaning services, you agree to be bound by these terms. Please read them carefully before using our services.

Last updated: January 27, 2026

1. Service Usage Terms

1.1 Acceptable Use Policy

When using our website and services, you agree to:

• Use our services only for lawful purposes and in accordance with these Terms
• Provide accurate and complete information when requesting services
• Maintain the security of your contact information
• Respect the intellectual property rights of Lark and third parties

1.2 Prohibited Uses

You may not use our services to:

• Engage in any unlawful or fraudulent activity
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with the proper functioning of our website or services
• Impersonate any person or entity or misrepresent your affiliation

2. Service Provision

2.1 Service Description

Lark provides specialist cleaning services including carpet cleaning, window cleaning, kitchen deep cleans, and upholstery cleaning. The specific scope of services will be agreed upon before work begins.

2.2 Service Requirements

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the authority to engage services for the property in question
• Provide access to the areas requiring cleaning
• Inform us of any specific concerns or requirements before work begins

2.3 Geographic Restrictions

Our services are primarily available in Chester and surrounding areas in the United Kingdom. We may be unable to provide services in certain locations due to distance or other practical constraints.

3. Bookings and Payments

3.1 Service Bookings

When you book our services:

• We will confirm availability and provide an estimated cost
• A binding contract is formed once we confirm your booking
• You are responsible for providing accurate property and contact details

3.2 Pricing and Payment

Our pricing structure:

• Prices are quoted in British Pounds (GBP) and include VAT where applicable
• Payment is typically due upon completion of services unless otherwise agreed
• We reserve the right to update our pricing with reasonable notice
• Late payments may incur additional charges as permitted by law

3.3 Cancellations and Rescheduling

If you need to cancel or reschedule:

• Please provide at least 24 hours notice for cancellations
• Late cancellations may result in a cancellation fee
• We will make reasonable efforts to accommodate rescheduling requests

4. Service Availability and Modifications

4.1 Service Availability

We strive to maintain reliable service availability, however:

• Services may be temporarily unavailable due to maintenance or unforeseen circumstances
• We do not guarantee uninterrupted access to our website or services
• We reserve the right to suspend or discontinue services with reasonable notice

4.2 Service Modifications

We may modify or update our services, website features, or these Terms from time to time. Material changes will be communicated through our website or by email where appropriate.

5. Intellectual Property Rights

5.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is owned by Lark or our licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and download content solely for obtaining services

5.3 Restrictions

You may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise use our content without express written permission.

6. Limitation of Liability

6.1 Warranty Disclaimer

While we strive to provide quality services, we cannot guarantee specific results. Our services are provided on an "as is" and "as available" basis to the extent permitted by law.

6.2 Liability Limits

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific service in question
• Nothing in these Terms limits liability for death or personal injury caused by negligence
• We maintain appropriate insurance coverage for our services

6.3 Your Responsibilities

You are responsible for ensuring that items requiring cleaning are suitable for the methods we use and for informing us of any concerns or special requirements beforehand.

7. Indemnification

You agree to indemnify and hold Lark harmless from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services in a manner inconsistent with applicable law.

8. General Terms

8.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

8.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

8.3 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Lark regarding the use of our services.

8.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

9. Contact Information

If you have any questions about these Terms of Service, please contact us: